Policies & Procedures

ILLNESS POLICY & COVID-19 SAFETY

The health and wellbeing of our clients is my top priority. If you currently or have recently had any respiratory, flu or cold symptoms including fever, chills, nasal drainage/congestion, sore throat, cough, muscle aches, or shortness of breath, you are you are required to reschedule your appointment for a date at least 14 days in the future.

SCHEDULING

Services are scheduled by appointment only. I do often have same day appointments available, but please schedule with as much advance notice as possible. All appointments are reserved with a credit card at the time of scheduling.

AGE REQUIREMENT

We are currently not scheduling services for minors under 18 at this time.

We accept appointments for children under the age of 16 if they are accompanied by a parent or guardian during the service and have a parent or guardian signed waiver.  Children 16-18 years old are required to have a parent or guardian signed waiver and are not required to be accompanied by a parent or guardian during the service unless requested by the therapist.

CANCELLATION POLICY

24 hours notice is required to cancel or reschedule an appointment. Failure to cancel appointments at least 24 hours in advance or failure to show up for your appointment will result in a charge of 50% of the scheduled appointment fee which will be processed on the credit card retained on file to reserve appointment, and then applied to your next scheduled appointment. A no call, no show for your scheduled appointment will result in a charge for the full amount of the appointment.

If you need to reschedule because you are not feeling well or have any COVID-19 related symptoms, please contact us as soon as possible to reschedule. There will be no fee charged for cancellations due to illness. 

PAYMENT

Full payment is due at time of service. I accept cash, checks & credit cards through Square.

ARRIVING LATE

If you are late to your session you are welcome to receive whatever time is left in your appointment. Unfortunately, I am generally unable to extend your session beyond your original appointment time due to other appointments scheduled afterward. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled.

GIFT CARDS

Gift cards may be purchased for any value amount and are redeemable for massage services only, no cash value. Gift cards expire 5 years from date of purchase. Intuitive Healing is not responsible for lost, stolen, unauthorized card use or damaged cards or promotional codes.

HEALTH CONSIDERATIONS

Please inform us at time of scheduling of any health conditions, allergies, special needs or concerns you have. Your safety is important to me & some services may not be appropriate for certain conditions.

COMMUNICATE YOUR PREFERENCES

Be sure to speak up! All aspects of your massage session can be modified to your preference: pressure (too light or too deep), lighting in the room, style of music, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence.